Frequently Asked Questions
Everything you need to know about your BinkyBro order.
When will my order ship?
Most orders are processed and shipped within 1-3 business days. During high-volume sales or new collection launches, processing may take up to 5 business days.
What is your return policy?
We accept returns and exchanges on unworn, unwashed items with original tags within 30 days of purchase. Please note that all 'Sale' items are final sale.
How do I determine the right size for my child?
Each product page features a specific size chart. We generally recommend sizing up if your child is between sizes to ensure a comfortable fit and longer wear.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping rates and delivery timelines are calculated at checkout based on your specific location.
Can I modify or cancel my order after it is placed?
Because we aim to ship orders as quickly as possible, we can only make changes or cancellations within 1 hour of the order being placed.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay Installments for flexible payment options.